Last updated: November 13, 2026
Because each photography session reserves our team, studio time and equipment exclusively for you, we use the following refund and cancellation terms. They apply to all services booked with True Core Solutions LLC.
1. Deposits
A 50% deposit is required to confirm any booking. The deposit secures your date and covers pre-production planning, and is non-refundable except in the cases listed below.
2. Cancellations by the client
- 7 or more days before the shoot: full refund of the deposit, minus any non-refundable costs already incurred for your project (such as props, location or model fees).
- 3 to 6 days before the shoot: 50% of the deposit is refunded.
- Less than 72 hours before the shoot, or no-show: the deposit is non-refundable.
3. Rescheduling
You may reschedule once at no charge with at least 72 hours’ notice, and your deposit moves to the new date. The new date must be within 90 days of the original date. Rescheduling with less than 72 hours’ notice incurs a $100 rescheduling fee.
4. Cancellations by us
If we must cancel a booking for any reason and cannot offer a suitable new date or replacement photographer, you will receive a full refund of all amounts paid for the services not performed. If a shoot is postponed for unsafe weather, we will reschedule at no cost.
5. After the shoot
Once a shoot has taken place, fees are non-refundable because the time and production costs have been spent. If you are not satisfied with the delivered images, contact us within 7 days of delivery. We will review your concerns and, where the images do not match the agreed brief, re-edit them or arrange a partial re-shoot at no extra cost. A re-shoot is not provided for changes in creative direction made after the shoot.
6. Rush and add-on fees
If we miss a paid rush deadline, the rush fee is refunded in full. Other add-on fees are refundable only if the add-on was not delivered.
7. How refunds are issued
Approved refunds are issued to the original payment method within 7–10 business days. Your bank or card issuer may take additional time to post the refund.
8. How to request a refund or cancellation
Email info@truecoresolutionsllc.us or call (888) 431-4918 with your name, booking date and reason. Cancellation timing is based on when we receive your written notice.
True Core Solutions LLC
6200 Valencia Ln, Columbia, MD 21044